Research Information System
SERBIAN JOURNAL OF MANAGEMENT, no.1, pp.5-19, 2007 (ESCI)
In this study, it was aimed at determining the affecting factors on the happiness and satisfaction of the em-ployees in their working life in connection with context of internal customer. The experimental groups de-termined to provide more productive, creative and vigorous working life for employee were tested and in classification the variants used to test the experimental group, the discriminant analysis was profited from. The aim of this study is to gain a better understanding of the relationships between internal customer satisfac-tion and organizational commitment of employees at food production sector in South Anatolia. This study also focuses on revealing factors what enable organizational commitment in determining internal customer satisfaction. Research was conducted through a survey instrument consisting of internal customer satisfaction and organizational commitment questions. The study generated a 67 percent response rate from 350 employ-ees. Gathered data from this survey were statistically analyzed with exploratory factor analysis, correlation analysis and discriminant analysis. Results of the study indicate that the factors of internal customer satisfac-tion are related each other. Also these relations are expressive. Then, the discriminant analysis carried out. In consequence of the discriminant analysis has seen that some variables within the variables of internal cus-tomer satisfaction could explain organizational commitment. Further, satisfaction with policies, compensa-tion, work conditions, and advancement were found to have a significant relationship to organizational com-mitment. This research should help food production sector managers understand the relationship job satisfac-tion has with commitment.