11th International Conference on Computing, Communication and Networking Technologies, ICCCNT 2020, Kharagpur, India, 1 - 03 July 2020
In recent years, the use of Agile project management has increased due to its results on the quality of the software and on customer satisfaction. As a result, this methodology is preferred in different types of projects. In this article, by considering development and goals in service and support processes, today's IT technologies model the development of infrastructure operations and the scope of agile management. The aim is to analyze the change and contribution of operational processes within the scope of agility in traditional methods. This study also aims to show the contribution of agile transformation to the corporate structure of processes modeled in the system infrastructure operational scope.