Akademik Veri Yönetim Sistemi
Yönetim ve Ekonomi Araştırmaları Dergisi, cilt.16, sa.2, ss.162-178, 2018 (Hakemli Dergi)
Quality concept has been keeping on its importance by assimilating and developing the customer service orientation. The companies which satisfy customer requests properly and reasonably get more powerful relationship compared with competitors. So, the companies have to provide the best services that customers deserve. With that study which performed in a textile plant, risk priority numbers before and after the improvement is calculated for faults met and for faults which may appear later. To apply Failure Mode and Affect Analysis (FMEA), firstly, a decision team has been established to determine the causes of faults. And then FMEA has been performed to prioritize the critical potential failure modes of the process. Finally, after improvement, some recommended actions regarding the findings were discussed.